This policy explains how to raise a billing problem with us, what happens when a dispute is filed with a bank or payment provider, what records we hold, and what a fraudulent dispute costs the account that files it. It applies to every order placed on vantageaminos.co.
Contact Us First
Email [email protected] with your order number before contacting your bank or payment provider. Most billing problems are a shipping delay, a duplicate charge, or an unrecognized statement descriptor, and we resolve those in a single exchange. We answer within one business day.
Charges from this store appear as Stratum Ventures LLC or Vantage Aminos. If a charge on your statement is unfamiliar, that is the likeliest explanation. Check with us before filing.
How We Handle a Billing Problem
- Order not received: we open a carrier trace and either replace the order or refund it, per our Shipping Policy.
- Wrong, damaged, or short-shipped order: we replace or refund, per our Refund and Returns Policy.
- Duplicate charge or incorrect amount: we verify against the order record and refund the difference to the original payment method.
- Order not yet dispatched: we cancel and refund in full on request.
Records We Retain
We keep a complete file on every order for a minimum of seven years and submit it in full when a dispute is filed. The file contains:
- the account that placed the order, its registration date, email address, and order history;
- the company or organization name and research field given at checkout;
- the research-use affirmation accepted at checkout, stored with the IP address and timestamp at which it was given;
- the acceptance of our Terms and Conditions recorded at checkout;
- the billing and shipping addresses as submitted, and the IP address of the session that placed the order;
- the itemized order with amounts, tax, and the shipping method selected;
- the payment record and its transaction identifier;
- the carrier, tracking number, and delivery confirmation scan; and
- all email correspondence with the account.
When a Dispute Is Filed
A dispute filed with a bank or payment provider removes our ability to resolve the matter directly and starts a process that can run 60 to 90 days. When one is filed:
- we submit the complete order file described above as our response;
- we suspend the account pending the outcome, and any open order on it is held; and
- we contact you at the email address on the account, because a dispute you withdraw resolves far faster than one decided by the bank.
Where you have received the goods and a dispute is nonetheless decided in your favor, we may pursue the amount from you directly and may refer the balance for collection.
Fraudulent Disputes
A dispute filed on a delivered order without first contacting us is treated as fraud. So is a claim that a purchase was unauthorized where the order file shows it came from your account, your address, and your IP address.
The consequences are:
- permanent closure of the account and a block on future orders;
- release of the full order file to the bank or payment provider and, where warranted, to law enforcement; and
- pursuit of the outstanding balance plus the dispute fee charged to us.
An account closed for a fraudulent dispute is not reinstated.
Cryptocurrency and Peer-to-Peer Payments
Bitcoin, stablecoin, and peer-to-peer transfers are final. Neither the sender nor we can reverse one once it is broadcast or accepted. A billing problem on one of these methods is handled as a refund under our Refund and Returns Policy, issued to the original payment method.
Time Limits
Raise a shipment problem within 48 hours of the delivery scan. Raise a payment problem within 30 days of the order date. Contacting us inside those windows is a condition of a replacement or refund.
Contact
Stratum Ventures LLC, doing business as Vantage Aminos
4414 82nd St, Unit 212 #2103
Lubbock, TX 79424
Email: [email protected]
Last updated: July 2026